The Collection Officer works under general supervision and is responsible for collecting delinquent accounts and accounting for loan or support payments to clients. This position is governed by state and federal laws and agency policy. EXAMPLES OF WORK 1. Establishes and maintains computerized records for each client and/or provider account and may maintain logs and ledgers as well as files of correspondence, payment records, and related information. 2. Contacts delinquent client and/or provider accounts by letter or phone in order to discuss legal requirements and/or to make arrangements for deferred payment plans, forbearance agreements, or other feasible options. 3. Researches, reviews, and verifies financial information and makes recommendations concerning disposition of accounts. 4. Provides assistance and on-the-job training to new employees. 5. Prepares reports and correspondence relative to collections, status of accounts, and payment records. 6. Performs related responsibilities as required or assigned. WORKING RELATIONSHIPS The Collection Officer has regular contact with providers, clients, other agency personnel, federal officials, and the general public. KNOWLEDGES, ABILITIES, AND SKILLS Knowledge of state and federal laws and regulations related to human services entitlement programs and collection procedures. Ability to communicate with and counsel clients, providers, and other parties regarding debts owed under state and federal laws and regulations. Ability to maintain manual and computerized accounting records. Ability to perform and verify the accuracy of basic arithmetic computations. Ability to interpret and apply the provisions of laws, rules, and policies to specific situations. Ability to maintain detailed records and prepare written correspondence and reports. MINIMUM QUALIFICATIONS The formal education equivalent of a high school diploma; plus three years' experience related to the provision of client or customer services, collections, accounts receivable or a related field, including one year of working with human services programs and clients. Other job related education and/or experience may be substituted for all or part of these basic requirements upon approval of the Qualifications Review Committee.

what are the duties of a colections officer