how to calculate accuracy on a call?
I AM PRACTICING TO GET IN A CLEAR CAPTION ACCOUNT WHICH PAYS REALLY WELL CAUSE MY OLD ACCT GOT PULLED OUT BY OUR CLIENT, THE PROBLEM IS WHEN I DID MY FIRST ASSESSMENT MY SCORE IS ONLY 91.50 TO GET IN I NEED A SCORE OF 93% OUR HR TOLD ME TO JUT PRACTICE AND PREPARE FOR THE NEXT ONE, I AM DOING JUST THAT BUT I NEED TO KNOW HOW TO COMPUTE MY OWN SCORE TO DETERMINE TO KEEP PRACTICING OR IF I AM READY FOR MY NEXT ASSESSMENT SO HE IS THE EXAMPLE:
WORDS CAPTIONED:128
MISTAKES:30
PERCENTAGE:???
THANK YOU IN ADVANCE FOR THE HELP
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